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Free Ship Offer Details

Free Ground Shipping with any order of $50 or more for a limited time. Does not apply to rush shipping. Cannot be applied to prior purchases. Applies to orders placed online at cookware.lecreuset.com. Offer not available in Le Creuset Outlet or Signature stores. Offer ends 12/31/14 at 11:59 p.m. PST. At checkout, enter promo code SHIPFREE50.

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Gift with Purchase Details

Our gift to you with your purchase of $150 or more: Jeni's Splendid Ice Cream Desserts, a $23.95 value. Must use code JENI at checkout to receive gift with purchase. Applies to orders placed online at www.lecreuset.com and in Le Creuset Signature Stores. Offer not available in Le Creuset Outlet stores. Offer may not be redeemed on past purchases. Limited quantity available. Ends July 31, 2014 at 11:59 p.m. PST, or while supplies last.

LEGAL NOTICE

© 2014 LeCreuset.com. ALL RIGHTS RESERVED. Please refer to the legal notice below regarding terms of use of this LeCreuset.com website.

This website operates under purview of LeCreuset.com. The website address is www.lecreuset.com. The mailing address for LeCreuset.com is

114 Bob Gifford Blvd.
Early Branch, SC 29916

 
The LeCreuset.com website is the property of Le Creuset of America.
 
 

FREE SHIPPING NOTICE

Free shipping promotions available only at www.lecreuset.com, and effective through specified end dates at midnight EST. Does not include retailer-exclusive items or colors. Applies only to UPS Ground 3 - 5 Day Shipping.
 

 

TERMS & CONDITIONS

 
All users of this website agree that their access to and use of the website is subject to the terms and conditions (T&C) stated in this notice, as well as all applicable international, federal, state and local laws. All access or use of the website is undertaken at the website user's own risk.
 
These T&C may change at any time without prior notice. These changes will be noted/reflected on the Legal Notice page of the LeCreuset.com website.
 
By making a purchase from LeCreuset.com, the website user understands and agrees that LeCreuset.com may share specific personal and transactional information with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.
 
Comments and any other content posted by website users on this website are subject to our Consumer-Generated Content agreement.
 
By using our website you acknowledge and agree that:

• LeCreuset.com is not liable for any damages related to your use of or inability to access the website.
• The website may contain inadvertent errors.
• The website user is solely responsible for all costs associated with servicing any equipment used to access and use this website.
 

 
This website and all its content are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. Any action relating to the use of the website or any transaction with LeCreuset.com must be brought in the state or federal courts located in the state of South Carolina.
 

SITE CONTENT

 
All content including, but not limited to, text description, images, graphics and videos, as well as their arrangement or interaction, are subject to copyrights held by or licensed to LeCreuset.com or any and all of its affiliated corporate entities. Electronic or printed copies of pages or content from this website are permitted only for personal and non-commercial purposes. It is prohibited for any website user to modify, publish, transmit, create derivative works, or in any way exploit any of the content of this website. All other uses of the content are prohibited unless the permission is granted, in writing, from LeCreuset.com or any of its affiliated corporate entities. 
 

COPYRIGHT & TRADEMARKS

 
LeCreuset.com®, Le Creuset®, text descriptions, custom graphics, images, videos and other content on this website are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by LeCreuset.com or its affiliated corporate entities. Other trademarks, product names and company names or logos used on this website are the properties of their respective owners. The entire content of the LeCreuset.com website is copyrighted as a collective work under United States copyright laws. All other uses of the content are prohibited unless the permission is granted, in writing, from LeCreuset.com or any of its affiliated corporate entities. Website users acknowledge that they have not acquired any ownership rights by downloading copyrighted material. Users shall be liable for any damages resulting from any infringement of copyrights or proprietary rights, or any other harm resulting from any uploading, downloading or submission.
 

PRODUCT LIABILITY

 
LeCreuset.com and any of its affiliated corporate entities are not responsible for any personal injuries or property damage allegedly resulting from products sold through any business channel. 
 

ADVISORY ON LARGE ORDERS

 
For fairness and quality service for all our customers, LeCreuset.com reserves the right to limit order quantities.
 

DISCLAIMERS

 
This website may contain typographical errors or inaccuracies and may not be complete or current. LeCreuset.com reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted), and to change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and LeCreuset.com reserves the right to cancel or refuse to accept any placed order based on incorrect pricing or availability information. LeCreuset.com apologizes for any inconvenience.
 
LeCreuset.com reserves the right to question, refuse or cancel any order that it believes may be made with malicious intent. 
 
This website and all its content are provided "as is" with all faults. LeCreuset.com makes no representations or warranties of any kind, whether express or implied, with respect to this website, its content or information available on or through this website. Except as otherwise provided under applicable laws, LeCreuset.com, its affiliated corporate entities, their directors, officers, employees, agents or contractors shall not be liable for any damages whatsoever arising out of or related to the use of this website or any affiliated corporation’s web properties. 
 
LeCreuset.com does not make any representations or warranties about any website that may be accessed through the LeCreuset.com website. These websites are operated independently and are not controlled by LeCreuset.com, and are provided only as a convenience to LeCreuset.com website users. There is no endorsement of these sites or their ownership. The LeCreuset.com website users should decide if they wish to interact with these independent sites. 
 

RECIPES

 
Recipes that appear on this website are either Consume-Generated Content or developed for Le Creuset products by a food preparation professional. All user-generated recipes are considered Consumer-Generated Content and are subject to the policies and regulations set forth in the Consumer-Generated Content page of this site.
 
If you have dietary restrictions and/or allergies, always read the ingredient list carefully for all food products prior to consumption. If you have a food allergy, speak to your physician and/or a registered dietitian for a comprehensive list of foods and their derivatives to avoid prior to using any recipe. Neither the recipe’s contributor nor LeCreuset.com nor its affiliated corporate entities assumes any responsibility for errors, omissions or contrary interpretation of the subject matter related to the recipes.
 

USER COMMENTS

 
LeCreuset.com welcomes your comments about this website. All comments are considered User-Generated Content and are subject to the policies and regulations set forth in the User-Generated Content page of this site.
 

PRICING POLICIES FOR ONLINE MERCHANDISE

 
Products displayed on the LeCreuset.com website are offered for sale at the suggested promotional price. In some cases the same or similar merchandise may be offered for sale in the Le Creuset Signature or Outlet stores. Some products may be offered at promotional prices either in Le Creuset stores or on the LeCreuset.com website based on the promotions available to the website and the stores. 
 
Prices and other promotional offers (such as coupons and additional discounts) offered at Le Creuset stores may not be applied toward purchases from lecreuset.com. Similarly, prices and other promotional offers (such as promotion codes and free shipping) from LeCreuset.com may not be applied toward purchases from Le Creuset stores or stores of other retailers.
 
The prices displayed are expressed in U.S. Dollars (USD) and are valid and effective only in the U.S.

 

 

PAYMENT OPTIONS

 
Credit Cards
 
LeCreuset.com accepts the following credit cards:
 
American Express
VISA
MasterCard
Discover
JCB
 

PAYMENT PROCESSING

 
The total dollar amount of your order, including any applicable tax and shipping and handling, is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, you will be notified during the checkout process and the order for that amount will not be accepted.
 
Card authorization takes place the day after the order is placed. Once authorized, funds are reserved for seven days. Payment (transfer of funds) does not occur until the order ships. 
 

GIFT CARDS

 
Gift cards are shipped free of charge. Gift cards do not expire and may be redeemed on the LeCreuset.com website, via phone to the LeCreuset.com Cosumer Services team, or in a Le Creuset Signature store or Outlet store.
 
To redeem your gift card online:
 
• During the checkout process, you may select “gift card” as your payment method. You will be instructed to enter the gift card number and the amount from the gift card that you wish to apply to your order. Payment (transfer of funds) does not occur until the order ships. 
• If the value of the gift card is less than the total cost of your order, you will be asked to provide your credit card information to cover the remaining balance.
• If your order total is less than the value of your gift card, the unused value will remain on the card for a future purchase. Gift cards do not expire.
• For replacement gift cards, please contact LeCreuset.com’s Consumer Services toll-free at 1-877-418-5547.
 

SALES TAX

 
The applicable sales tax is automatically calculated for LeCreuset.com orders. The sales tax is displayed during the checkout process.
 

PRODUCT RECALL

 
LeCreuset.com will post any product or safety recall notices to this page of the website.
 

CONSUMER-GENERATED CONTENT

 
When a website user transmits, uploads, posts or e-mails recipes, product reviews, comments, photographs, graphics or images on or to LeCreuset.com or any affiliated website, microsite or internet property owned, operated or sponsored by LeCreuset.com or any of the Le Creuset corporate entities, that website user is entirely responsible for its content. Such information is considered User-Generated Content. Thus, the website user, and not LeCreuset.com or its affiliate corporate entities, is entirely responsible for all Consumer-Generated Content transmitted, uploaded, posted or e-mailed to any of LeCreuset.com or its affiliated corporate entities’ web properties. All users of Le Creuset of America’s Web Properties agree that their access to and use of any LeCreuset.com or its affiliated corporate entities’ web properties are subject to this Consumer-Generated Content Policy and all applicable laws, and that any such access or use is undertaken at the user's own risk. This Consumer-Generated Content Policy may change at any time without prior notice. Those changes will be reflected on the Consumer-Generated Content Policy page of the LeCreuset.com website.
 
Each website user agrees to not engage in, or assist or encourage others to engage in, transmitting, uploading, posting, e-mailing or making available on the LeCreuset.com or its affiliated corporate entities’ web properties Consumer-Generated Content that is or encourages activity or conduct that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. The website user does not have a right to make available, under any law or under contractual or fiduciary relationships, any Consumer-Generated Content that is known by the website user to be false, inaccurate or misleading. The website user may not provide content which contains restricted or hidden content, or infringes any patent, trademark, trade secret, copyright, right of publicity or other proprietary rights of any party.
 
Though LeCreuset.com allows website users to post Consumer-Generated Content, including images and comments, to lecreuset.com or its affiliated corporate entities’ web properties, the website user should be aware that User-Generated Content may not be reviewed by LeCreuset.com staff before posting and does not necessarily reflect the views of LeCreuset.com or its affiliated corporate entities.
 
All Consumer-Generated Content must be appropriate for a family audience and must not be offensive, disparaging or discriminatory. Any Consumer-Generated Content may be removed from the LeCreuset.com website or its affiliated corporate entities’ web properties at any time and for any reason.
 
When a website user transmits, uploads, posts, or e-mails Consumer-Generated Content to LeCreuset.com or its affiliated corporate entities’ web properties, that website user is solely responsible for insuring the rights, permissions and copyrights to post that Consumer-Generated Content.
 
Consumer-Generated Content posted to any LeCreuset.com or its affiliated corporate entities’ web properties may be used by LeCreuset.com for commercial purposes.
 
LeCreuset.com has no control over Consumer-Generated Content once it leaves LeCreuset.com or its affiliated corporate entities’ web properties, and it is possible that others may duplicate it.
 
It is unlawful to post any content or mechanism that attempts to gain access to restricted areas of any of LeCreuset.com or its affiliated corporate entities’ web properties, to collect or solicit passwords or personal information from other users, and to engage in commercial activities via any LeCreuset.com or its affiliated corporate entities’ web properties.
 
It is prohibited to knowingly transmit, upload, post or e-mail any malware, unsolicited or unauthorized advertising, or solicitation or promotional material, including chain letters and mass mailings, and to impersonate or misrepresent  any person or entity.
 
LeCreuset.com does not endorse or control the Consumer-Generated Content transmitted or posted on LeCreuset.com or its affiliated corporate entities’ web properties. Thus, LeCreuset.com does not guarantee the accuracy, integrity or quality of Consumer-Generated Content. The consumer should understand that by using this or any other of the LeCreuset.com or its affiliated corporate entities’ web properties, they may be exposed to Consumer-Generated Content that is offensive, indecent or objectionable.
 
Under no circumstances will LeCreuset.com or its affiliated corporate entities be liable in any way for any Cosumer-Generated Content.
 
LeCreuset.com has the discretion and right, but not the obligation, to reject, delete, modify or remove any Consumer-Generated Content.
 
Any inquiries, feedback, suggestions, ideas or other information or Consumer-Generated Content sent to LeCreuset.com will be treated as non-proprietary and non-confidential.
 
Consumer-Generated Content will not be returned, and LeCreuset.com may use this content, without payment of money or any other form of consideration, for any lawful purpose.
 
If you believe that your copyrighted work has been reproduced on our site without authorization, you may notify our designated copyright agent at Andrews Kurth LLP.
 
 

SHIPPING AND HANDLING

 
LeCreuset.com shipping and handling charges are intended to address the cost of processing, handling, packing, transporting and delivering the products you purchase. We encourage you to review the following detailed information about our shipping and processing fees.
 

Shipping Policy

At present, LeCreuset.com only ships to addresses in the continental United States, Alaska, Hawaii and Puerto Rico. Merchandise will only be sent to valid street addresses; there is no delivery to P.O. Boxes or APO/FPO addresses. Delivery to Alaska, Hawaii and Puerto Rico entails extra fees.
 
LeCreuset.com offers several modes of delivery for your order. These include Standard UPS Ground, UPS 2-Day and UPS Next-Day delivery.
 
In-stock merchandise is usually processed and shipped from our fulfillment center within three business days of the order's approval. With the exception of holidays, orders placed after 2:00 PM EST usually ship the next business day. Please refer to your shipment confirmation e-mail for delivery details. The LeCreuset.com fulfillment center does not process orders on national holidays such as Independence Day or Thanksgiving Day.
 
All orders are subject to credit approval before they can be fulfilled.
 
LeCreuset.com will send an e-mail after order approval acknowledging your order and providing an anticipated shipping date. A follow-up e-mail will be sent when the merchandise has left our fulfillment center. That e-mail will contain a UPS tracking number. Clicking on that number will bring you to the specific UPS page for your shipment where you can validate the shipment's current status.
 
If the selected item is not currently in stock, a LeCreuset.com Consumer Services Representative will contact you so that you may select another item. LeCreuset.com apologizes for any inconvenience.
 
All delivery times are estimated and are not guaranteed by LeCreuset.com. If you have not received your order within the estimated delivery time, please contact UPS using the e-mail sent to you when you ordered your item.
 
Each confirmation e-mail contains a UPS tracking number. Clicking on that number in your e-mail will automatically bring you to the specific UPS page where you can track or validate the status of your shipment.
 
LeCreuset.com is not responsible for any damages or losses that may occur during transit. Please use the tracking number and contact UPS regarding any problems with your shipment.
 

DELIVERY PROCEDURES

 
LeCreuset.com delivers packages via UPS. Multiple items ordered at the same time may not always be shipped together. Your delivery charge will be based on the total merchandise amount per address.
 

• Standard shipping and handling charges are based on the total merchandise charge for each delivery address as detailed in the charts below.
• Perishable items cannot be shipped outside the contiguous 48 states.
• Gift cards are not charged a shipping fee.
• These specifications do not apply to our holiday delivery schedule.
• Orders with multiple items shipped to the same address may arrive in multiple boxes. The shipment confirmation e-mail will provide tracking information for you.

 

QUESTIONS
 

Please contact us if you have any questions about shipping or delivery of your order. Call Consumer Services toll-free at 1-877-418-5547 or e-mail us at Consumer-Services@lecreuset.com.
 

STANDARD SHIPPING AND HANDLING POLICIES AND FEES
 

• Track your order through the UPS website using the UPS tracking number provided in your shipment's confirmation e-mail.
• Expect delivery within four to six business days.
• Shipping is available only for the 49 contiguous United States, Alaska, Hawaii and Puerto Rico. Special rates apply outside the continental United States.
• Shipping charges are calculated for each ship-to-address. Please refer to the shipping and handling chart below for charges per shipping address.
• Weekend and holiday delivery is not available.

 

Order between

Shipping Fee

$0.00

$15.00

$5.50

$15.01

$25.00

$6.50

$25.01

$35.00

$7.50

$35.01

$45.00

$8.50

$45.01

$55.00

$10.50

$55.01

$75.00

$11.50

$75.01

$95.00

$13.50

$95.01

$150.00

$16.50

$150.01

$200.00

$22.00

$200.01

$250.00

$27.50

$250.01

$300.00

$33.00

$300.01

$350.00

$38.50

$350.01

$400.00

$44.00

$400.01

$450.00

$49.50

$450.01

$500.00

$55.00

$500.01

$550.00

$60.50

$550.01

$600.00

$66.00

$600.01

$650.00

$71.50

$650.01

$700.00

$77.00

$700.01

$900.00

$99.00

$900.01

$1,200.00

$132.00

$1,200.01

$2,000.00

$220.00

$2,000.01

$4,000.00

$440.00

$4,000.01

$6,000.00

$660.00


 

2ND DAY SHIPPING AND HANDLING POLICIES AND FEES

 
• Track your order through the UPS website using the UPS tracking number provided in your shipment's confirmation e-mail.
• Expect delivery within two business days after order processing. Most orders placed before 2:00 p.m. EST ship that same day.
• Shipping charges are calculated for each ship-to-address. Please refer to the shipping and handling chart below for charges per shipping address.
• Weekend and holiday delivery is not available.
 
 
 

Order between

Shipping Fee

$0.00

$15.00

$20.45

$15.01

$25.00

$21.45

$25.01

$35.00

$22.45

$35.01

$45.00

$23.45

$45.01

$55.00

$25.45

$55.01

$75.00

$26.45

$75.01

$95.00

$28.45

$95.01

$150.00

$31.45

$150.01

$200.00

$36.95

$200.01

$250.00

$42.45

$250.01

$300.00

$47.95

$300.01

$350.00

$53.45

$350.01

$400.00

$58.95

$400.01

$450.00

$64.45

$450.01

$500.00

$69.95

$500.01

$550.00

$75.45

$550.01

$600.00

$80.95

$600.01

$650.00

$86.45

$650.01

$700.00

$91.95

$700.01

$900.00

$113.95

$900.01

$1,200.00

$146.95

$1,200.01

$2,000.00

$234.95

$2,000.01

$4,000.00

$454.95

$4,000.01

$6,000.00

$674.95

 
 

NEXT DAY SHIPPING AND HANDLING POLICIES AND FEES

 
• Track your order through the UPS website using the UPS tracking number provided in your shipment's confirmation e-mail.
• Expect delivery the next business day after order processing. Most orders placed before 2:00 p.m. EST ship that same day.
• Shipping charges are calculated for each ship-to-address. Please refer to the shipping and handling chart below for charges per shipping address.
• Weekend and holiday delivery is not available.
 
 
 

Order between

Shipping Fee

$0.00

$15.00

$30.45

$15.01

$25.00

$31.45

$25.01

$35.00

$32.45

$35.01

$45.00

$33.45

$45.01

$55.00

$35.45

$55.01

$75.00

$36.45

$75.01

$95.00

$38.45

$95.01

$150.00

$41.45

$150.01

$200.00

$46.95

$200.01

$250.00

$52.45

$250.01

$300.00

$57.95

$300.01

$350.00

$63.45

$350.01

$400.00

$68.95

$400.01

$450.00

$74.45

$450.01

$500.00

$79.95

$500.01

$550.00

$85.45

$550.01

$600.00

$90.95

$600.01

$650.00

$96.45

$650.01

$700.00

$101.95

$700.01

$900.00

$123.95

$900.01

$1,200.00

$156.95

$1,200.01

$2,000.00

$244.95

$2,000.01

$4,000.00

$464.95

$4,000.01

$6,000.00

$684.95

 
 

SHIPPING SURCHARGE

 
Based on size and/or weight, certain items bear a shipping surcharge. Shipping surcharges are shown on product pages before you place an item in your shopping cart, and will be added to the total shipping cost of your order.
 

SHIPPING TO MULTIPLE LOCATIONS

 
When you ship items to multiple addresses, you will need to process each order as a separate transaction.
 

MESSAGES AND GIFT WRAPPING

 
You can create a personalized message that will be included with your package. There is an area on the shipping page for you to create a message.
At present, LeCreuset.com does not provide gift wrapping.
 
 

RETURNS AND EXCHANGE POLICY

 
LeCreuset.com is pleased to provide Le Creuset brand and other quality products. We believe the quality and craftsmanship in each item will provide years of satisfaction. However, if within 90 days you are not completely satisfied with your purchase, please return the item for an exchange or refund of its value.
 
The following policies apply to all returns:
 

• The orignal receipt or gift receipt is required for all returns.
• Returns with the original purchase receipt will be exchanged or refunded in the original tender. Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
• For gift card returns, the full value must remain on the gift card. The full amount will be credited to the buyer's credit card.
• Please allow 10 - 14 days for the return to be processed following receipt of your return.
• Le Creuset products are crafted to meet a high standard of quality. If you believe a product to be defective, it may be returned based on the warranty for the specific item. The warranty for each item is included in the item's box. Please refer to it before attempting to return the item. Le Creuset reserves the right to determine if the product has been used in a manner that would violate the warranty.
• If you have questions about our return policy, please call our Consumer Services toll-free at 1-877-418-5547.

To return or exchange an item, you must phone our Consumer Services to obtain a Returns Authorization Merchandise (RMA) number. The toll-free numer for Consumer Services is 1-877-418-5547. The RMA number will allow LeCreuset.com to associate your returned item with your purchase, reducing the possibility of a handling discrepancy that might occur when the product is received by our distribution center.
 
When returning an item, please include the packing slip to allow us to process your return quickly and accurately. Use a shipping carrier most convenient for you, and send the package to:
 
Le Creuset of America, Inc.
Returns Department
114 Bob Gifford Blvd.
Early Branch, SC 29916

 

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