IMPORTANT SAFETY RECALL NOTICE
To our valued customers:
It has come to our attention that a small number of glass lids sold for use with our Forged Hard-Anodized fry pans have fallen below our acceptable quality standards, which may result in cracking or other damage while in use. Le Creuset is recalling all glass lids listed below that were purchased between September 29, 2010 and January 2011. This action does not in any way affect the frying pans themselves or any other Forged Hard-Anodized cookware products, which you can continue to use with confidence.
Customers who bought or received as gifts any of the below-listed glass lids between September 29, 2010 and January 2011 are urged to stop using them immediately and to call our free Consumer Helpline at 866-747-0186, Monday through Friday, from 9 a.m. to 5 p.m. EST, or email us at firstname.lastname@example.org for information on returning the product and to receive a full refund.
The following items are being recalled:
24cm / 9 1/2" Glass Lid, Reference Code 962008240
28cm / 11" Glass Lid, Reference Code 962008280
30cm / 12" Glass Lid, Reference Code 962008300
(This includes the 30cm glass lid sold as part of the Le Creuset Forged Hard-Anodized 30cm Shallow Casserole with Lid, Reference Code 962002301.)
Please be assured that the safety and performance of all our products is always Le Creuset's primary concern. We are proud of our consistently high-quality record over the past 85 years, and we apologize for any inconvenience this problem may cause for our customers. We are working hard to make safer lids available as quickly as possible.
For more information, please view the statement from the U.S. Consumer Product Safety Commission.